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Old 26th August 2007, 08:26 PM
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nothing like well-informed helpdesk employees

I had some problems with a domain I got through snapnames, here's the eyeopening response .

Hello,

This email is in response to your chat earlier with Joey. Domains cannot
have more than one hypen next to each other in the domain name. If you
purchased it through snapnames.com you need to contact them about that.


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Old 26th August 2007, 10:05 PM
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Re: nothing like well-informed helpdesk employees

How do they feed themselves? Do they suck through a straw?

Quote:
Originally Posted by bramiozo
I had some problems with a domain I got through snapnames, here's the eyeopening response .

Hello,

This email is in response to your chat earlier with Joey. Domains cannot
have more than one hypen next to each other in the domain name. If you
purchased it through snapnames.com you need to contact them about that.


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All offers to sell are void.
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Old 26th August 2007, 11:11 PM
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Re: nothing like well-informed helpdesk employees

Was the employee from the new registrar for the domain?

I've learned through much experience that it's much better to contact Snapnames directly about a problem than the registrar that holds the domain. Snapnames support has been very good at dealing with problems arising from these crap registrars.
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Old 27th August 2007, 01:01 AM
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Re: nothing like well-informed helpdesk employees

Quote:
Originally Posted by thefabfive
Was the employee from the new registrar for the domain?

I've learned through much experience that it's much better to contact Snapnames directly about a problem than the registrar that holds the domain. Snapnames support has been very good at dealing with problems arising from these crap registrars.

One of the names i tried transferring out, the crap registrar gave me a fake transfer code, after 3 emails, still no real code. i had to obtain the real code from snapnames! :o
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Old 27th August 2007, 03:45 AM
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Re: nothing like well-informed helpdesk employees

Quote:
Originally Posted by bramiozo
I had some problems with a domain I got through snapnames, here's the eyeopening response .

Hello,

This email is in response to your chat earlier with Joey. Domains cannot
have more than one hypen next to each other in the domain name. If you
purchased it through snapnames.com you need to contact them about that.


Sounds like you got Joey from Friends
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  #6 (permalink)  
Old 27th August 2007, 09:55 AM
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Re: nothing like well-informed helpdesk employees

It was tierra.net, her name was Sonya by the way, Joey was wise enough to delegate it :p .
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