namedrive slow as hell nowadays

[Ross]

Namedrive is constantly timing out, giving database restart messages, etc.

Same thing with dynadot, timing out constantly.

Is anybody else experiencing this?

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[Ajiotaj]

Yes, I'm with namedrive...

Thoug they introduced payouts in WebMoney which is popular in Russia, Ukraine and other countries here... And they will launch russian language at namedrive.ru

[Fka200]

Timeouts with ND yes... Dynadot...? No.

[Rubber Duck]

Originally Posted by Ajiotaj

Yes, I'm with namedrive...

Thoug they introduced payouts in WebMoney which is popular in Russia, Ukraine and other countries here... And they will launch russian language at namedrive.ru

It already resolves!

[Ross]

Namedrive was obviously extremely fucked up for most of today. I am showing about half of the traffic I normally get.

Their website is database driven and it was timing out due to database errors all day long. If they can't keep their database functioning, then how the hell can they record visits and clicks?

I applied for a Sedo Pro account yesterday. If it gets approved, then I'm switching.

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[mulligan]

Originally Posted by Ross

Namedrive is constantly timing out, giving database restart messages, etc.

Same thing with dynadot, timing out constantly.

Is anybody else experiencing this?

.

ND Yes .. DD no ..

Dont bother applying for a sedo pro account .. just ask on DNF

[NameDriver]

Hi MJ,

We had some connectivity problems yesterday, but I'm not sure what this means:

"Namedrive was obviously extremely fucked up for most of today. I am showing about half of the traffic I normally get."

Looking at your account, you had more traffic yesterday than any of the previous Thursdays in this entire year. We have a parking database and a homepage database and, as long as the parking database is logging the stats, we will always show these once any other problems are overcome.
Can I ask where you were getting database errors as our tech guys said we were not experiencing anything which lasted all day as you report. Was it on the homepage?

Thanks.

Ed

[Rubber Duck]

Originally Posted by NameDriver

Hi MJ,

We had some connectivity problems yesterday, but I'm not sure what this means:

"Namedrive was obviously extremely fucked up for most of today. I am showing about half of the traffic I normally get."

Looking at your account, you had more traffic yesterday than any of the previous Thursdays in this entire year. We have a parking database and a homepage database and, as long as the parking database is logging the stats, we will always show these once any other problems are overcome.
Can I ask where you were getting database errors as our tech guys said we were not experiencing anything which lasted all day as you report. Was it on the homepage?

Thanks.

Ed

Oh dear, has somebody been caught out misrepresenting their stats.

[Ross]

Originally Posted by NameDriver

Looking at your account, you had more traffic yesterday than any of the previous Thursdays in this entire year. We have a parking database and a homepage database and, as long as the parking database is logging the stats, we will always show these once any other problems are overcome.
Can I ask where you were getting database errors as our tech guys said we were not experiencing anything which lasted all day as you report. Was it on the homepage?

Hi Ed,
Do you mean that your parking stats and configuration pages are served by a physically separate database server machine than the parking pages are? I only ask this because both of the databases are on the same machine, then it's very likely that when one of them is not functioning properly then neither is the other. Also, if you have these type of database problems with your stats pages database, then why wouldn't one logically assume that similar problems exist with the parking logging database? That is, when your customer facing operations are not functioning, then why should the customer feel confident that your back-office is functioning?

All throughout the day, until the time I made the post which you responded to, even a few hours after that, I experienced problems while attempting to view parking stats, add domains, reconfigure domain settings, etc. A few times, I got the error "database server restarting", a few times I got network timeouts where the page didn't load at all, a few times I could reach the www.namedrive.com homepage (extremely slow) but couldn't go to the www.namedrive.com/account page due to non-response and timeouts, a few more times when going into domain settings it timed out, on and on like this all day long.

By the end of the day, the traffic had appeared to even out, but was far lower than recent daily averages in certain areas.

While IDN traffic is ramping up now during this exciting time, I need constant, real-time access to my stats so that I can make portfolio management decisions, etc. I may not be a big fish yet, but I am constantly raising my portfolio's performance and I need the support systems which are in place to assist me to be rock-solid. I also don't like wondering if the front-end of your system is broken, then am I also losing money (is the back-end broken as well).

Are you running your operations with a MySQL database? Despite the hype and mindshare, you might not be aware that MySQL is not a real database, e.g. does not contain native support for foreign keys, transactions, cascaded operations, etc. It is certainly not a capable database platform for financial transaction systems. Postgres is a free alternative to Oracle, and it is rock-solid with full transaction and foreign key support. As you experience growth, this might be something worth paying very close attention to.

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Originally Posted by Rubber Duck

Oh dear, has somebody been caught out misrepresenting their stats.

At the time I wrote that post, the traffic was half of what it had been by that time for most any day in the past month. No misrepresentation going on. I have nothing to gain or lose from telling you about my stats.

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[touchring]

May i suggest that nd cache their parking pages so that is reduces the stress on the database. refresh the cache once per hour. This is very easy to implement.

If you can do that, you greatly increase the capacity of your existing server.

[Ross]

Originally Posted by touchring

May i suggest that nd cache their parking pages so that is reduces the stress on the database. refresh the cache once per hour. This is very easy to implement.

If you can do that, you greatly increase the capacity of your existing server.

A properly designed and configured database won't need to have it's load relieved with these sort of cheesy hacks.


BTW, here is the screen which I experienced many times over the past few days, yes it even continues right now (I just took this screenshot).





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[NameDriver]

Hi Ross,

Thanks for the screenshot. Please can you let me know exactly what steps you are taking to trigger this error? I haven't been able to duplicate it on your account and I'd like to get it fixed for you as it is not a widespread problem on our system.

Thanks.

Ed

[Ross]

Originally Posted by NameDriver

Hi Ross,

Thanks for the screenshot. Please can you let me know exactly what steps you are taking to trigger this error? I haven't been able to duplicate it on your account and I'd like to get it fixed for you as it is not a widespread problem on our system.

Thanks.

Ed

Hi,
Inside of portfolio stats, while doing various operations e.g. changing from today to yesterday and click display or trying to open one of my folders. No, it doesn't happen every time, but it has happened frequently over the past few days.

But the thing to realize here is that a database connection error has nothing to do with any individual account - it's a problem between your website and your database. That is to say, I an not connecting directly to your database. Perhaps if you have some logging for your web script or database server, you can find why this is happening.

I guess nobody else here is interested in this technical support conversation, so just email me if you want to continue it and I will be happy to cooperate.

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[NameDriver]

Hi MJ,

Thanks for the screenshot. It was a bug in the script which has now been fixed. Please feel free to mail me if you have any other issues.

Ed