ParkingCrew
29th May 2013, 03:24 PM
Important things first: ParkingCrew runs smoothly again and all of your landing pages are up and running.
Hi Guys,
this is Nico posting. I am CEO of Team Internet, the holding company behind ParkingCrew and I wanted to personally post an update and shed some light about the past 24 hours.
On tuesday morning, I was about to board a plane for my honeymoon when we got hit with the most severe DDOS attack we had ever seen. We see a DDOS attack almost every week but this one was different. It took us completely offline for a bit more than 1 hour and when our DDOS mitigation was finally filtering most of the attack, it also accidentally filtered a lot of legitimate visitors. Since the DDOS attack lasted for more than 24 hours and the mitigation solution continued to not only filter the attack but also partially filter legitimate visitors, stats for tuesday, May 28 look off. Some accounts were affected more than others but most accounts will look off to some degree.
Those of you who have been through previous DDOS attacks with us before, know that we always apply a generous compensation to all accounts to more than make up for any and all downtimes. Our team is currently calculating the compensation for monday, May 27th and you will see it added to your accounts soon. As soon as we have the numbers for May 28th, our team will start working on the compensation for that day.
Next I would like to address the issue of less communication and updates from us during the past 24 hours than you are used to: As you all know, we keep our overheads to a minimum and work with a very small team so that we can keep your revenue shares to the maximum. Yesterday was a bottleneck in terms of support: ParkingCrew's managing director was on a plane to Las Vegas for the traffic conference (a conference our CTO cancelled in order to bring ParkingCrew back up again) and our support agent was busy answering customer questions.
Last but not least, I want to emphasize how proud I am of my entire team at ParkingCrew. Most of my tech hasn't slept for 24 hours to bring things back to normal and everyone was as dedicated as they could be.
I don't want to bore you with any more details. I simply want you to know that not only my entire team but also I personally care about every single one of our customers. We are very glad that you chose us as your parking company and thank you for your continued support.
Cheers
Nico
Hi Guys,
this is Nico posting. I am CEO of Team Internet, the holding company behind ParkingCrew and I wanted to personally post an update and shed some light about the past 24 hours.
On tuesday morning, I was about to board a plane for my honeymoon when we got hit with the most severe DDOS attack we had ever seen. We see a DDOS attack almost every week but this one was different. It took us completely offline for a bit more than 1 hour and when our DDOS mitigation was finally filtering most of the attack, it also accidentally filtered a lot of legitimate visitors. Since the DDOS attack lasted for more than 24 hours and the mitigation solution continued to not only filter the attack but also partially filter legitimate visitors, stats for tuesday, May 28 look off. Some accounts were affected more than others but most accounts will look off to some degree.
Those of you who have been through previous DDOS attacks with us before, know that we always apply a generous compensation to all accounts to more than make up for any and all downtimes. Our team is currently calculating the compensation for monday, May 27th and you will see it added to your accounts soon. As soon as we have the numbers for May 28th, our team will start working on the compensation for that day.
Next I would like to address the issue of less communication and updates from us during the past 24 hours than you are used to: As you all know, we keep our overheads to a minimum and work with a very small team so that we can keep your revenue shares to the maximum. Yesterday was a bottleneck in terms of support: ParkingCrew's managing director was on a plane to Las Vegas for the traffic conference (a conference our CTO cancelled in order to bring ParkingCrew back up again) and our support agent was busy answering customer questions.
Last but not least, I want to emphasize how proud I am of my entire team at ParkingCrew. Most of my tech hasn't slept for 24 hours to bring things back to normal and everyone was as dedicated as they could be.
I don't want to bore you with any more details. I simply want you to know that not only my entire team but also I personally care about every single one of our customers. We are very glad that you chose us as your parking company and thank you for your continued support.
Cheers
Nico